Refund Policy

Refunds are available for items returned within 30 days of delivery in unused, unwashed condition with original packaging and tags. Sale items are eligible for refund unless marked as final sale.

Once we receive and inspect your return, refunds are processed within 5–7 business days. The refund will be credited to your original payment method. Please allow an additional 3–5 business days for your bank to reflect the credit.

• Items with obvious signs of use or wear may receive a partial refund
• Items returned without original packaging may incur a 15% restocking fee
• Shipping costs are non-refundable unless the return is due to our error

If you receive a defective or incorrect item, contact us immediately. We'll provide a prepaid return label and issue a full refund including original shipping costs, or send a replacement at no charge.

Questions about refunds? Reach our team at otanwacommercellc@gmail.com or call 424-347-1487 Monday through Friday, 9am–6pm EST.