Return Policy

You may return most items within 30 days of delivery for a full refund or exchange. Items must be unused, unwashed, and in their original packaging with all tags attached.

• Email us at otanwacommercellc@gmail.com with your order number and reason for return
• We'll send you a prepaid return label within 1 business day
• Pack items securely in original packaging and attach the label
• Drop off at any authorized shipping location
• Refund processed within 5–7 business days of receiving your return

• Items marked as final sale
• Used, washed, or altered products
• Items without original packaging or tags
• Gift cards

Need a different size or color? Contact our support team and we'll arrange an exchange at no additional shipping cost for the replacement item.