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Everything you need to know about how we deliver your Otanwa Commerce orders.
Orders are processed within 1–2 business days. Orders placed before 2:00 PM EST Monday through Friday ship the same day. Orders placed on weekends or holidays ship the next business day.
Once your order ships, you'll receive a confirmation email with a tracking number. You can track your package directly from the email link or visit our Track Order page.
We currently ship to all 50 US states. We do not ship to PO boxes for express orders. Oversized items may require additional shipping time.
If your package arrives damaged or doesn't arrive within 10 business days of the estimated delivery date, please contact us at otanwacommercellc@gmail.com or 424-347-1487. We'll work with the carrier to resolve the issue and ensure you receive your order.